Refund policy

Our promise: if something arrives faulty, damaged or just plain wrong, we'll make it right — quickly and at our cost.

Your rights: under the UK Consumer Contracts Regulations you have 14 days from the day your order is delivered to change your mind.

Faulty, damaged or wrong items: tell us within 14 days of delivery (a photo helps) and we'll arrange a replacement or a full refund including what you paid for postage. No fees, no quibbles.

Changed your mind: you have 14 days from delivery to tell us. The item must be unused and in its original packaging. You cover the cost of posting it back. A £3.95 handling and restocking fee is deducted from your refund.

Refunds go back to your original payment method within 5–7 working days of your return reaching us; please allow a little extra time as products ship from partner warehouses.

To start a return, email hello@frostglow.example with your order number.